FAQ
1. How do I place an order?
To place an order, simply browse our store, select the product you want, choose the desired options (if applicable), and proceed to checkout. Once payment is completed, your order will be confirmed automatically.
2. Will I receive an order confirmation?
Yes. After completing your purchase, you will receive an order confirmation with your order details. Please review the information carefully to ensure everything is correct.
3. How can I track my order?
Once your order has been shipped, a tracking number will be generated. You can use this tracking number to follow the progress of your delivery through the carrier’s tracking system. Tracking information may take 24 to 72 hours to become active.
4. How long does shipping take?
Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are provided during checkout but may vary due to external factors such as customs processing or carrier delays.
5. Do you ship internationally?
Yes, Catclub offers international shipping. Delivery times and tracking availability may vary depending on the destination country and local customs procedures.
6. Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. Once an order has been processed or shipped, changes or cancellations may not be possible. Please review your order carefully before completing your purchase.
7. What should I do if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, delivery delays or losses may occur, and Catclub is not responsible for orders shipped to incorrect addresses.
8. What if my order is delayed?
Shipping delays can occur due to high demand, customs inspections, weather conditions, or carrier issues. If your tracking shows that your order is still in transit, we recommend allowing additional time for delivery.
9. What if my order shows as delivered but I didn’t receive it?
If your tracking status shows “Delivered” but you have not received your package, please check with neighbors, household members, or your local carrier. Catclub is not responsible for packages marked as delivered to the address provided at checkout.
10. What is your return policy?
Return and refund eligibility depends on the conditions outlined in our Return & Refund Policy. Please review that policy carefully before requesting a return.
11. Are payments secure?
Yes. All payments processed on Catclub are encrypted and handled through secure payment gateways to ensure the safety of your personal and financial information.
12. Are your products exactly as shown?
We strive to display our products as accurately as possible. However, slight variations in color or appearance may occur due to screen settings or manufacturing differences.
13. Can policies change?
Yes. Catclub reserves the right to update or modify its policies at any time without prior notice. Changes take effect immediately upon publication on our website.