Order Tracking Policy

At Catclub, we want to ensure you have full visibility and confidence throughout the delivery process. This Order Tracking Policy explains how you can track your order and what to expect after placing a purchase.

How to Track Your Order

Once your order has been processed and shipped, you will receive a tracking number. This tracking number allows you to monitor the progress of your shipment in real time through the carrier’s tracking system.

Tracking information usually becomes active within 24 to 72 hours after shipment, depending on the logistics provider.

Tracking Status Updates

Your tracking may display different statuses during transit, such as:

  • Order processed

  • Shipment in transit

  • Out for delivery

  • Delivered

Please note that tracking updates may not appear immediately and can take some time to refresh as the package moves between facilities.

Delays and Exceptions

While most orders arrive within the estimated delivery timeframe, delays may occur due to:

  • High shipping demand

  • Customs clearance procedures

  • Weather conditions

  • Operational delays from the carrier

If your tracking information has not updated for several days, this does not necessarily mean your order is lost. In most cases, the shipment is still in transit.

Incorrect or Invalid Tracking Information

In rare situations, tracking numbers may show limited or no information. This can happen if:

  • The carrier has not yet scanned the package

  • The tracking number was recently generated

  • The shipment is being transferred between logistics partners

If this occurs, please allow additional time for the tracking details to update.

Order Delivered but Not Received

If your tracking status shows “Delivered” but you have not received your order, we recommend:

  • Checking with neighbors or household members

  • Verifying the delivery address used at checkout

  • Checking with your local delivery carrier or building management

Catclub is not responsible for packages marked as delivered by the carrier to the address provided by the customer.

International Orders

For international shipments, tracking updates may be limited while the package is in transit between countries. Customs processing times vary by destination and are outside our control.

Responsibility

Customers are responsible for monitoring their tracking information and ensuring the delivery address provided is accurate and complete. Catclub is not liable for delays or delivery issues caused by incorrect address information.

Policy Updates

This Order Tracking Policy may be updated at any time without prior notice. Changes will take effect immediately upon publication.

Feel free to ask us any questions you may have via email

Ship To Courier Company Tracking Status Tracking # Sample
All Countries YunExpress https://www.yunexpress.com/ YT2328421272284313
UPS https://www.ups.com/ 1Z803VX70436785656
USPS https://www.usps.com/ 9300110923002211352938
FedEx https://www.fedex.com/ 274115626915
Other https://www.17track.net/